Privacy Policy

We collect only what we need to run a private, building-restricted community. That includes:

• Account information — your name, email address, and the display name you choose for your building’s community.
• Residency verification — your building address, unit number, and the document or building code you use to verify residency. Verification documents are reviewed, then deleted from our systems within 30 days of approval.
• Content you create — posts, messages, marketplace listings, event RSVPs, and reports you submit.
• Device and usage information — device type, app version, crash logs, and basic usage data that helps us keep the app working well.

We do not collect your precise location, your contacts, or anything from other apps on your phone.

We use your information to:

• Verify that you live in the building you’re joining, which keeps every community residents-only.
• Operate the app — delivering your posts and messages to your building’s community, showing marketplace listings, and sending notifications you’ve opted into.
• Keep communities safe — reviewing reports, enforcing our community standards, and preventing abuse and spam.
• Improve the app — understanding, in aggregate, which features are useful and where things break.
• Communicate with you — responding to support requests and sending important service updates.

We do not use your content to build advertising profiles. There are no ads in RiseYYC.

We don’t sell your personal information. Full stop. We share information only in these limited situations:

• Within your building’s community — your display name, posts, and listings are visible to verified residents of your building. That’s the product working as intended.
• Service providers — trusted vendors who help us run RiseYYC (cloud hosting, crash reporting, email delivery). They can only use your data to provide services to us.
• Legal requirements — if we’re required to by law, or to protect the safety of residents, we may disclose information to authorities.
• Business transfers — if RiseYYC is ever acquired or merged, your information may transfer as part of that transaction. We’d notify you before your data became subject to a different privacy policy.

Your posts are never shared outside your building’s community, never made public, and never indexed by search engines.

We keep information only as long as we need it:

• Account information is kept while your account is active.
• Residency verification documents are deleted within 30 days of approval.
• Posts and messages remain in your building’s community until you delete them or delete your account.
• If you delete your account, your personal information is removed from our systems within 30 days, except where we’re legally required to keep certain records.

RiseYYC is for adults. You must be at least 18 years old to create an account. We do not knowingly collect personal information from anyone under 18, and if we learn that we have, we will delete it promptly.

We take reasonable and appropriate measures to protect your information, including:

• Encryption of data in transit and at rest.
• Access controls that limit which team members can view personal information, and only when needed for support or safety.
• Regular review of our systems and vendors.

No system is perfectly secure, but we treat your information the way we’d want ours treated — carefully. If we ever become aware of a breach affecting your personal information, we’ll notify you as required by law.

RiseYYC operates under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA). You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Withdraw consent to our collection and use of your information (which may mean closing your account).
• Delete your account and personal information.
• Ask questions or make a complaint about our privacy practices.

To exercise any of these rights, email us at support@riseyyc.living. If you’re not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.

Questions about this policy or your data? Email us at support@riseyyc.living or reach out through our Support page. We’re a Calgary-based team and we respond within 1–2 business days.

If we make meaningful changes to this policy, we’ll notify you in the app and update the “Last updated” date at the top of this page. Minor clarifications may be made without notice. Your continued use of RiseYYC after changes take effect means you accept the updated policy.